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What does the deposit do?
Just place a $10 deposit today to unlock our lowest available price for Lavenne R9 Pro — even lower than the $50 Super Early Bird discount (single-chair reward). Your deposit secures an exclusive discount, which will be applied when you complete your pledge on Kickstarter.
Why do I need to use the same email for the deposit and the Kickstarter order?
To ensure a smooth refund process, we match your Kickstarter email with our pre-order list to verify your deposit. Please make sure the email used for your deposit matches your Kickstarter account.
Can I use one deposit to purchase multiple units?
At this stage, you only need to place one deposit. When we launch, you can choose how many units to order, and all will be eligible for the exclusive VIP price.
If I change my mind after placing a deposit, how can I get a refund?
If you decide not to proceed, you can request a refund anytime. Simply email support@lavenne.co using the same email you used for the deposit, and we’ll process your refund within 7 working days.
What is the refund process?
All refunds will be processed after the Kickstarter campaign ends. Once payment collection is completed, your $10 deposit will be refunded to your original payment method — whether you place an order or not.
The corresponding discount ($50 for single, $100 for double) will also be refunded based on your selected reward. Refunds will be completed within 14 business days. If you have any questions, feel free to contact us at support@lavenne.co.
Does Lavenne R9 ship worldwide?
Yes, we offer worldwide shipping.
What is the shipping time and cost for Lavenne R9 Series?
We expect shipping to begin from mid to late August. Delivery times may vary depending on your location.
Estimated Shipping Fees for One Chair
- United States: $70 (R9 / R9 Pro), shipped in 2 packages. Applicable sales tax will be charged based on your state's tax regulations.
- United Kingdom: $50 (R9 / R9 Pro), shipped in 1 package. Taxes included.
- European Union (including Germany): $80 for R9, $95 for R9 Pro, shipped in 1 package. VAT is not included and may be collected upon delivery according to local regulations.
- Canada: $50 (R9 / R9 Pro), shipped in 3 packages. Taxes included.
- Australia: $100 (R9 / R9 Pro), shipped in 1 package. GST included.
Shipping fees are estimated on a per-chair basis and may be subject to adjustment before fulfillment. Any applicable duties, taxes, or customs charges not explicitly stated as included above are the responsibility of the backer.
What is the warranty period and what does it cover?
We’ve got you covered with a 5-year warranty on mechanical parts and 2 years on electronic components. We’re also working on extended warranty options and will share more details soon.
How can I contact you if I have more questions?
If you have any questions, feel free to contact us at support@lavenne.co. We typically respond within 48 hours (Mon–Fri).