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Warranty Policy
Last Updated: July 1, 2026
At Lavenne, we stand behind every R9 chair with comprehensive warranty coverage designed to keep your chair performing at its best for years to come. Our warranty reflects our commitment to quality craftsmanship, innovative engineering, and your long-term satisfaction.
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Warranty Coverage Period
The warranty period begins on the date the product is delivered to the original purchaser and applies only to products purchased through Lavenne or an authorized sales channel.
| Component Category | Coverage | Warranty Period |
| Structural & Mechanical Components | Ergo-Curve™ Adaptive Backrest, Variable Track Sliding System (VTS), Forward-Leaning Drift Mechanism, Four-Layer Suspension Backrest System, aluminum alloy base, Class 4 gas lift, and 5D armrest structural components | 5 Years |
| Electronics & Smart Systems (R9 Pro Only) | Intelligent Air-Cell Support System, electronic control module, sensors, wiring, and built-in 5000mAh rechargeable battery | 2 Years |
| Upholstery & Wear Components | Breathable mesh upholstery, memory foam seat edge, PU armrest pads, and PU silent casters | 3 Years |
Extended Warranty
Customers who purchase an Lavenne Extended Warranty Plan will receive additional years of coverage beyond the standard warranty period. The extended warranty is calculated from the original product delivery date and increases the total warranty period for each eligible component category.
For example, with a 3-Year Extended Warranty, the total coverage will be extended as follows:
| Component Category | Standard Warranty | Extended Warranty | Total Coverage |
| Structural & Mechanical Components | 5 Years | +3 Years | 8 Years |
| Electronics & Smart Systems (R9 Pro Only) | 2 Years | +3 Years | 5 Years |
| Upholstery & Wear Components | 3 Years | +3 Years | 6 Years |
Extended Warranty Plans are available at the time of purchase or within 30 days of the original product delivery, unless otherwise specified. Extended warranty coverage is subject to the same terms, conditions, exclusions, and claim procedures outlined in this Warranty Policy.
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What Is Covered
This warranty covers defects in materials or workmanship that occur under normal residential or office use (maximum user weight: 350 lbs) when the chair has been assembled, used, and maintained according to LAVENNE's official instructions.
Covered defects may include, but are not limited to:
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Failure of the Ergo-Curve™ Adaptive Backrest or suspension structure.
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Malfunction of the Variable Track Sliding System (VTS).
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Mechanical failure of the Forward-Leaning Drift Mechanism.
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Failure of the Intelligent Air-Cell Support System or electronic control module (R9 Pro only).
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Defective battery, sensors, or related electronic components (R9 Pro only).
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Missing parts or shipping damage reported promptly after delivery.
If a covered defect is confirmed, Lavenne will, at its discretion, repair the product, provide replacement parts, or replace the chair if the issue cannot reasonably be resolved through component replacement.
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What Is Not Covered
This warranty does not cover:
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Normal wear and tear, including natural mesh relaxation, minor fabric fading, or cosmetic aging.
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Damage resulting from improper assembly, misuse, abuse, neglect, accidents, or use beyond the maximum weight capacity of 350 lbs.
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Damage caused by unauthorized modifications, disassembly, repairs, or replacement parts not approved by LAVENNE.
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Cosmetic imperfections that do not affect functionality, including minor scratches, molding marks, or finish variations.
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Cosmetic issues reported more than 30 days after delivery.
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Damage caused by exposure to excessive moisture, fire, chemicals, outdoor environments, or other abnormal operating conditions.
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Products purchased through unauthorized sellers or resale channels.
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Commercial rental, industrial, or institutional use unless otherwise agreed in writing.
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Any issues arising after the applicable warranty period has expired. Paid repair or replacement services may be available depending on product availability.
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How to Make a Warranty Claim
Step 1 – Contact Us
Submit your warranty request through the LAVENNE Support Center or by emailing support@lavenne.co.
Step 2 – Provide Proof of Purchase
Please include:
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Your order number or purchase receipt
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Kickstarter Backer Number (if applicable)
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A clear description of the issue
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Photos or videos showing the defect
Step 3 – Warranty Evaluation
We will acknowledge your request within 1–2 business days.
Most warranty evaluations are completed within 3–5 business days.
If additional information is required, our support team will contact you.
Step 4 – Resolution
If your claim is approved, Lavenne may, at its sole discretion:
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Ship replacement parts at no charge;
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Provide detailed installation instructions or video guidance;
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Repair the defective product where applicable; or
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Replace the entire chair if the issue cannot reasonably be resolved through repair or replacement components.
Replacement parts may be new or refurbished to like-new condition and are covered for the remainder of the original warranty period. Receiving replacement parts does not extend the original warranty.
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Shipping for Warranty Service
For approved warranty claims, Lavenne will cover the shipping costs of replacement parts within the original delivery region.
Additional shipping charges may apply for international shipments, remote locations, or requests outside the original delivery country.
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Warranty Limitations
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This warranty is non-transferable and applies only to the original purchaser.
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Lavenne reserves the right to inspect any claimed defect before approving warranty service.
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To the extent permitted by applicable law, Lavenne is not responsible for incidental, indirect, or consequential damages, including but not limited to loss of use, inconvenience, or property damage.
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Any implied warranties, including warranties of merchantability or fitness for a particular purpose, are limited to the duration of this limited warranty where permitted by applicable law.
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Some states or jurisdictions do not allow limitations on implied warranties or the exclusion of incidental or consequential damages. In such cases, portions of the above limitations may not apply to you.
Contact Us
If you have any questions about this warranty or need assistance with a warranty claim, our Customer Support team is here to help.
Email: support@lavenne.co （Our customer support team will respond within 48 business hours.）
