LAVENNE Kickstarter Return & Refund Policy

Last Updated: July 1, 2026

Thank you for supporting the LAVENNE R9 Kickstarter campaign.

A Kickstarter pledge is not the same as a traditional retail purchase. By backing this project, you are helping bring an innovative product to life. Once the campaign is successfully funded, your pledge enables us to manufacture and deliver your selected reward. For this reason, our return and refund policy differs from that of a standard retail purchase.

1. Refunds for Kickstarter Rewards

Once the Kickstarter campaign has been successfully funded and production or fulfillment has begun, we are unable to accept cancellations, returns, or refunds for non-quality-related reasons, including but not limited to:

Change of mind or personal preference
Incorrect color or reward selection
No longer needing the product
Any reason unrelated to manufacturing defects or product quality

We encourage all backers to carefully review the campaign details, product specifications, and reward selection before confirming their pledge.

2. Manufacturing Defects, Shipping Damage & Missing Parts

If your R9 arrives with a manufacturing defect, shipping damage, or missing parts, please contact us within 30 days of delivery.

After reviewing your claim, LAVENNE will, at its sole discretion:

Ship replacement parts at no additional cost;
Provide installation guidance or replacement instructions where applicable; or
Replace the entire chair if the issue cannot reasonably be resolved through replacement components.

We are committed to making sure every backer receives a complete, fully functional product and enjoys the experience we intended to deliver.

3. How to Request Support

To help us resolve your issue as quickly as possible, please include:

Your Kickstarter Backer Number or order information
A brief description of the issue
Clear photos or videos showing the defect, damage, or missing parts

We will acknowledge your request within 1–2 business days.

Most cases are reviewed within 3–5 business days. If additional information is required, our Customer Support team will contact you before proceeding with the resolution.

Contact Us

If you have any questions regarding your pledge, reward, or this Return & Refund Policy, we're here to help.

Email: support@lavenne.co （Our customer support team will respond within 48 business hours.）